You have 5 days from the date of delivery to return your item.
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The majority of returns are refunded via store credit in the form of a Lush factory gift card. Returns are processed within 10-15 business days after your item(s) are delivered to us. To receive your store credit more quickly
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Please note: Please ensure to package each order separately. If multiple orders are returned inside a single return package, your return will require additional time to process. You will not receive credit for any non-eligible items returned.
We do not provide cash refunds. We will accept exchanges within 20 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 5 days of the original purchase date with a valid receipt and all tags attached. The following items are considered "Final Sale" and cannot be exchanged in-store:
* Thong style *White swimwear of any kind
We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.
We do not provide cash refunds. Upon returning the item, you will receive credit in the form of a gift card that can be used online or in a store. Gift cards can be used in one of our physical stores
All items returned must be in original condition (including all paperwork, packaging, and accessories) with tags still attached. All items must be unworn, unaltered, and unwashed. Items considered "Final Sale" cannot be returned or exchanged in store. Men's products purchased online can only be returned at retail stores carrying Men's (Burbank and Topanga).
When returning merchandise purchased online at a retail store, the store return policy will apply to your online purchase. We will accept exchanges within 7 days of the original purchase date with a valid receipt and all tags attached. The following items are not eligible for an in-store return:
*THONG Style
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
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